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Warranty

Sontronics Microphones Limited Lifetime Warranty and Manufacturers 2 Year Warranty Policy 

1. Overview 

Sontronics Microphones are designed and manufactured to the highest standards of quality and performance. We stand behind our products with a comprehensive warranty that guarantees peace of mind for our customers. 

All Sontronics microphones include a two-year manufacturer’s warranty from the date of purchase. Customers who register their product within 30 days of purchase are eligible to upgrade to our limited Lifetime Warranty, which covers defects in materials and workmanship for the lifetime of the product under normal use. 

2. Warranty Registration 

To activate the limited Lifetime Warranty, customers must complete product registration within 30 days of purchase by submitting the online warranty form at www.sontronics.com/register (or the designated registration portal). 

Customers will be required to provide: 

  • Model name and serial number of the microphone

  • Date and place of purchase 

  • Proof of purchase (receipt or invoice) 

  • Contact details 

Upon successful registration, a confirmation email will be issued confirming the limited Lifetime Warranty activation. 

3. Warranty Coverage 

The limited Lifetime Warranty covers: 

  • Manufacturing defects in materials or workmanship 

  • Failures arising from normal, intended use of the product 

The warranty does not cover: 

  • Accidental damage, misuse, neglect, or improper storage (e.g. capsule diaphragms, ribbon elements) 

  • Unauthorized modifications or repairs 

  • Cosmetic wear or damage caused by external factors (e.g. moisture, impact, dust, or power surges) 

  • Consumable components or accessories (e.g. cables, clips, pop filters

4. Fair Wear and Tear 

The following would not invalidate warranty coverage unless they cause performance loss due to misuse or neglect. 

  • Cosmetic marks such as light scratches, small chips in paint or plating, or minor fading of printed text. 

  • Slight discolouration or dulling of the grille mesh or body finish from handling or oxidisation. 

  • Foam deterioration inside the grille or windscreen (foam dries and crumbles over years). 

  • Elastic band fatigue in shockmounts or suspensions. 

  • Reduced tension in swivel joints or stand threads from repeated use. 

  • Dust or small debris building up on the grille or capsule surface (if not excessive). 

  • Age-related component drift (e.g., slight resistor or capacitor tolerance changes that don’t affect function). 

Not classed as fair wear and tear: 

These are issues that result from improper handling or external factors: 

  • Dented or crushed grille mesh. 

  • Bent or broken XLR pins. 

  • Water, drink, or saliva ingress (e.g., live vocal mics used without pop filters). 

  • Corrosion or mould from damp storage. 

  • Burnt, broken, or lifted PCB traces from unauthorised repairs or soldering. 

  • Snapped switches, loose capsules, or cracked housings from dropping or overtightening. 

  • Torn internal cables or loose solder joints caused by stress or strain. 

These fall under misuse or accidental damage, and repairs for them are usually chargeable.  

5. Making a Warranty Claim 

If a product develops a fault under normal use, the customer should initiate a warranty claim by contacting Sontronics Support or their authorised dealer. 

Claims must include: 

  • Proof of purchase and registration confirmation (for Lifetime Warranty claims) 

  • Product model and serial number 

  • Detailed description of the fault or issue 

  • Customer’s full contact and shipping information 

Sontronics or their authorised dealer will review the claim to verify warranty eligibility. Authorised dealers must check with Sontronics that the product has been correctly registered. If accepted, customers will be provided with return instructions for inspection, repair, or replacement. Products must be securely packaged and returned as directed. Shipping AND return costs to Sontronics or authorised dealers are the responsibility of the customer, with the exception of any immediate factory defect (reported within 7 days of purchase), where Sontronics or the authorised dealer will cover the shipping cost.  

6. Repair, Replacement, and Exclusions 

After inspection, Sontronics or the authorised dealer will, at their discretion: 

  • Repair the product, 

  • Replace it with the same or equivalent model, or 

  • Provide an alternative resolution if repair or replacement is not possible. 

If the issue is found to be outside the scope of the warranty, the customer will be notified and may be offered a paid repair or replacement option. 

7. Continuation of Coverage 

Products repaired or replaced under the limited Lifetime Warranty remain covered for the life of the product for the original registered owner. Warranty coverage is non-transferable and applies only to the original purchaser who completed registration within 30 days of purchase. 
 
Where products are discontinued a similar alternative will be offered in replacement. 

9. General Terms 

In all cases, the purchaser must return the product to the original vendor to initiate any warranty claim. 

Sontronics reserves the right to amend this policy at any time. This warranty does not affect the customer’s statutory rights under applicable consumer protection laws.